Contents:
I. Enterprise-Wide Deployment
A. Enterprise-wide view
1. History of continuous improvement
2. Value and foundations of Six Sigma
3. Value and foundations of Lean
4. Integration of Lean and Six Sigma
5. Business processes and systems
6. Six sigma and Lean applications
B. Leadership
1. Enterprise leadership responsibilities
2. Organizational roadblocks
3. Change management
4. Six Sigma projects and kaizen events
5. Six Sigma roles and responsibilities
II. Organizational Process Management and Measures
A. Impact on stakeholders
B. Critical to x (CTx) requirements
C. Benchmarking
D. Business performance measures
E. Financial measures
III. Team Management [16 Questions]
A. Team formation
B. Team facilitation
C. Team dynamics
D. Time management for teams
E. Team decision-making tools
F. Management and planning tools
G. Team performance evaluation and reward
IV. Define
A. Voice of the customer
1. Customer identification
2. Customer feedback
3. Customer requirements
B. Project charter
1. Problem statement
2. Project scope
3. Goals and objectives
4. Project performance measures
C. Project tracking
V. Measure
A. Process characteristics
1. Input and output variables
2. Process flow metrics
3. Process analysis tools
B. Data collection
1. Types of data
2. Measurement scales
3. Sampling methods
4. Collecting data
C. Measurement systems
1. Measurement methods
2. Measurement systems analysis
3. Measurement systems in the enterprise
4. Metrology
D. Basic statistics
1. Basic terms
2. Central limit theorem
3. Descriptive statistics
4. Graphical methods
5. Valid statistical conclusions
E. Probability
F. Process capability
VI. Analyze
A. Measuring and modeling relationships between variables
1. Correlation coefficient
2. Regression.
3. Multivariate tools
4. Multi-vari studies
5. Attributes data analysis
B. Hypothesis testing
1. Terminology
2. Statistical vs. practical significance
3. Sample size
4. Point and interval estimates
5. Tests for means, variances and proportions
6. Analysis of variance (ANOVA)
7. Goodness-of-fit (chi square) tests
8. Contingency tables
9. Non-parametric tests
C. Failure mode and effects analysis (FMEA)
D. Additional analysis methods
1. Gap analysis
2. Root cause analysis
3. Waste analysis
VII. Improve
A. Design of experiments (DOE)
B. Waste elimination
C. Cycle-time reduction
D. Kaizen and kaizen blitz
E. Theory of constraints (TOC)
F. Implementation
G. Risk analysis and mitigation
VIII. Control
A. Statistical process control (SPC)
B. Other control tools
1. Total productive maintenance (TPM)
2. Visual factory
C. Maintain controls
1. Measurement system re-analysis
2. Control plan
D. Sustain improvements
IX. Design for Six Sigma (DFSS) Frameworks and Methodologies
A. Common DFSS methodologies
1. DMADV (define, measure, analyze, design and validate)
2. DMADOV (define, measure, analyze, design, optimize and validate)
B. Design for X (DFX)
C. Robust design and process
D. Special design tools